PayingForCare has provided this privacy policy to explain the collection and use of information captured on our website. Please read this Privacy Statement carefully as once you use the PayingForCare website you will be deemed to have read and accepted this statement. This statement is also governed by our Terms and Conditions. 

1. What information we collect and how

The information that we collect via this website may include details that you choose to submit to us (such as your name, address, telephone, e-mail and other similar information) by completing forms on our website. 

2. What we do with information

Information which you provide to PayingForCare will be used.

•    To allow you to use any interactive features on our website
•    For complaints analysis (if appropriate)
•    For research and statistical analysis
•    For fraud prevention
•    Providing you with services available on this website that you choose to use

We will not disclose any of the information to any other body or organisation outside of PayingForCare or its group companies without your consent - except to prevent fraud or if required to do so by law. Parts of our website provide an opportunity to receive advice from specialist care fees advisers. Your details will be passed to an adviser should you ask us to do so.

Information you submit through our Ask a Question facility will be passed to and answered by a specialist care fees adviser from our panel.

Information will only be used when necessary and will only be available to those who need to see it.

If you would like any further information about the data we collect from our website, please contact our Data Protection Officer by writing to:

Data Protection Officer
Just Group plc
Vale House
Roebuck Close
Bancroft Road

3. Telephone calls

Telephone calls made to us may be recorded for training and monitoring purposes.

4. Cookies

Cookies are small text files that are placed on your computer by websites you visit and are commonly used on the internet. Some cookies are used to enable website functionality, we may also use cookies to temporarily store input information in our calculators and tools. You can reset your browser to disable all cookies or to indicate when a cookie is being sent to your computer. However some website features or services may not function properly without the acceptance of cookies.

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma
These persistent cookies are used to collect information about how visitors use our site including the number of visitors to the site, where the visitors have come to the site from, and the pages on this site that are visited. We use the information to compile reports and to help us improve the site. The persistent cookies collect information in an anonymous form and do not identify people but are defined by a particular computer and internet browser. No personal data is collected by this cookie. For more information about Google Analytics cookies, please visit the site:

For more information on the use of cookies and how to disable them, is a website which provides further information on cookies which you may find useful.

5. Your IP address

This is your computer’s individual identification number for internet connection, and is automatically logged by our web server. This is used to note your interest in our website and measure the web traffic which the site receives. 

6. Security

You are responsible for the security of your own computer upon which you access this website.

There is no guarantee that any e-mail you send will be received by us. There is no guarantee that the confidentiality of e-mails sent to us will be maintained during transmission nor are they secure unless they have been encrypted by you. Any information sent by e-mail is done so at your own risk and you should therefore carefully consider its sensitivity before transmitting it. If you have any doubts, you may wish to write to or telephone us instead.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

7. Your rights

At any time you can ask us to update or remove any personal information by writing to the Data Protection Officer at the address above.

You also have the right to request a copy of all the personal information we hold about you. There may be a small charge for this.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.