1. What information we collect and how
The information that we collect via this website may include details that you choose to submit to us (such as your name, address,telephone, e-mail and other similar information) by completing forms on our website.
2. What we do with information
Information which you provide to PayingForCare will be used.
• To allow you to use any interactive features on our website
• For complaints analysis (if appropriate)
• For research and statistical analysis
• For fraud prevention
• Providing you with services available on this website that you choose to use
We will not disclose any of the information to any other body or organisation outside of PayingForCare or its group companies without your consent - except to prevent fraud or if required to do so by law. Parts of our website provide an opportunity to receive advice from specialist care fees advisers. Your details will be passed to an adviser should you ask us to do so.
Information which you submit if you have a question in respect to Care Fees Funding may be passed to a specialist care fees adviser from our panel in order that they may respond directly to you.
Information which you submit if you have any a question in respect to other care matters may be passed to Counsel In Care, a registered Charity no.210729 in order that they may respond directly to you.
Information will only be used when necessary and will only be available to those who need to see it.
If you would like any further information about the data we collect from our website, please contact our Data Protection Officer on 0845 108 7240 or email@example.com
3. Telephone calls
Telephone calls made to us may be recorded for training and monitoring purposes.
The table below explains the cookies we use and why.
|These persistent cookies are used to collect information about how visitors use our site including the number of visitors to the site, where the visitors have come to the site from, and the pages on this site that are visited. We use the information to compile reports and to help us improve the site. The persistent cookies collect information in an anonymous form and do not identify people but are defined by a particular computer and internet browser. No personal data is collected by this cookie.
||For more information about Google Analytics cookies, please visit the site: http://code.google.com
||This cookie is set if the Livechat service is activated. It is placed as a permanent cookie on a user’s computer to enable the user to be recognised for repeat visits and chats. It expires if not used for 1 year.
||This cookie is set if the Livechat service is activated. It is an encryption key generated to ensure the security of a Livechat session. This cookie is deleted when you close your internet browser.
||This cookie is set if the Livechat service is activated. It detects whether the user’s browser can receive cookies. It expires after 1 day.
|Liveperson Resource Cookie
|This cookie is set if the Livechat service is activated. It is used to detail which parts of the Web Server are available for the Livechat session. This cookie is deleted when you close your internet browser.
||This cookie is set if the Livechat service is activated. It is used to identify each Livechat session. This cookie is deleted when you close your internet browser.
5. Your IP address
This is your computer’s individual identification number for internet connection, and is automatically logged by our web server. This is used to note your interest in our website and measure the web traffic which the site receives.
You are responsible for the security of your own computer upon which you access this website.
There is no guarantee that any e-mail you send will be received by us. There is no guarantee that the confidentiality of e-mails sent to us will be maintained during transmission nor are they secure unless they have been encrypted by you. Any information sent by e-mail is done so at your own risk and you should therefore carefully consider its sensitivity before transmitting it. If you have any doubts, you may wish to write to or telephone us instead.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
7. Your rights
At any time you can ask us to update or remove any personal information by e-mail or by writing to:firstname.lastname@example.org
Surrey RH1 1QT
You also have the right to request a copy of all the personal information we hold about you. There may be a small charge for this.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.